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Legal

Master Services Agreement

In effect from 16 August 2026

Effective Date: 16-08-2026

This Master Services Agreement ("Agreement") sets out the terms on which Wastify AI Ltd (company number 16641783, "Wastify", "we", "us") supplies the Wastify AI platform and associated services to the customer named in an order form or proposal that references this Agreement ("Customer"). An order form, together with this Agreement, the Data Processing Agreement, the Hardware Policy, the Acceptable Use Policy and the Support document, forms the entire agreement between the parties.

1. The Services

Wastify will provide the Customer with access to the Wastify AI platform, including waste weighing and recording, photographic evidence, reporting, recharging, WasteID analysis and the other capabilities described in the order form, together with the supply and support of any hardware listed in the order form.

2. Hardware

Weighing scales, kiosks, RFID equipment and other hardware are supplied under the Hardware Policy published on this site. Unless the order form says otherwise, hardware remains the property of Wastify and is provided for use with the Services only.

3. Customer obligations

The Customer will: provide safe access to waste areas for installation and maintenance; ensure its staff and contractors use the Services in accordance with the Acceptable Use Policy; keep account credentials secure; and obtain any consents or give any notices required for the lawful capture of the data described in the Data Processing Agreement, including appropriate signage where photographic evidence is captured.

4. Fees and payment

Fees are stated in the order form and are payable within 30 days of invoice unless the order form states otherwise. Late payment may attract interest at 4% per annum above the Bank of England base rate. Fees are exclusive of VAT, which is charged where applicable.

5. Data

As between the parties, the Customer owns the waste records and other data submitted to or generated in the platform for the Customer. Wastify processes personal data as set out in the Data Processing Agreement, and may use data in anonymised and aggregated form to operate, secure and improve the Services and to publish aggregate platform statistics that identify no customer, building or individual.

6. Intellectual property

Wastify and its licensors retain all intellectual property rights in the platform, the hardware designs and all software. The Customer receives a non-exclusive, non-transferable right to use the Services for its internal business purposes during the term.

7. Confidentiality

Each party will keep the other's confidential information confidential, use it only for the purposes of this Agreement, and disclose it only to those who need it and are bound by equivalent obligations, or where disclosure is required by law.

8. Warranties

Wastify warrants that the Services will be provided with reasonable skill and care. Except as expressly stated, all other warranties are excluded to the fullest extent permitted by law. The Services record and report the data captured by the hardware; the Customer remains responsible for its own regulatory compliance decisions.

9. Liability

Nothing in this Agreement limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot lawfully be limited. Subject to that, neither party is liable for indirect or consequential loss, and each party's total aggregate liability in any 12 month period is limited to the fees paid or payable by the Customer for the Services in that period.

10. Term and termination

The Agreement starts on the date of the order form and continues for the initial term stated there, renewing for successive periods of the same length unless either party gives at least 90 days' notice before renewal. Either party may terminate for material breach not remedied within 30 days of notice, or on the other's insolvency. On termination the Customer's access ends, hardware is returned or collected under the Hardware Policy, and data is handled under the Data Processing Agreement.

11. General

Neither party may assign this Agreement without the other's consent, not to be unreasonably withheld. No third party has rights under it. Notices go to the addresses in the order form. This Agreement is governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

12. Contact

Commercial questions should be sent to hello@wastify-ai.co.uk.